Privacy Policy

LAST UPDATE: Sep 01, 2023

This Privacy Policy, together with the Cookies Policy, Terms of Use, and all other published policies on Dubai Link Group Group Website (hereinafter referred to as the Website), shall govern your use of the Website. Please read all other policies and Terms of Use before you proceed with using the Website. Proceeding with using the Website is deemed an approval of our policies and Terms of Use.

Dubai Link Group respects the privacy of the Website visitors and users (“user,” “visitor,” “client,” “customer” and/or “you,” “your,” and “yours”). This Privacy Policy (Policy) explains how we (“Dubai Link,” “we,” “us,” “our,” and “ours”) collect, use, disclose and protect your information when you use the Website. Please read the Policy carefully. By proceeding to using the services, you acknowledge to have accepted our Terms of Use and Policies.

We reserve the right to make changes to this Policy at any time for any reason. Changes can be tracked by tracking the history of the "Last Update” of this Policy. Any changes or modifications will be in effect immediately upon posting the updated Policy on the site. It is your responsibility to follow up on these updates from time to time.

We encourage you to periodically review this Policy to stay informed of updates. You will be deemed to have accepted the changes in any revised policy by continuing to use the Website after the date of publishing the revised Privacy Policy.

Gathering your information

We may collect information about you in a number of ways. The information that we may collect on the Website includes:

1. Personal data:

Personally-identifiable information, such as name, shipping address, email address, phone number, and demographic information, such as your age, gender, country, city and interests that you voluntarily provide us with when you use the Website to make a booking and/or purchase an insurance policy. You are not obligated to provide us with any personal information of any kind, but your refusal to do so may prevent you from taking advantage of the services we provide on the site due to the inability to complete a booking without providing true and correct information about you as requested by suppliers and in many cases by the laws of the country or countries you are traveling to or passing through.

2. Derivative data:

Information that our servers automatically collect when you enter the site, such as your IP address, type of browser, your operating system, your access times, and the pages you viewed directly before and after accessing the site. If you use the Website, this information may also include the name and type of your device, your operating system, your phone number, your country, your likes, responses to a post, and other interactions with the application and other users through the server, as well as any other information you choose to provide.

3. Mobile device data:

Device information, such as your mobile device ID, model, manufacturer, and location information for your device.

4. Mobile application information:

If you visit or browse the Website:

• Geolocation information. We may request access or permission to and track location-based information from your mobile device, either on an ongoing basis or while using our Mobile App, to provide services. If you wish to change the properties of access or permission to access such information, you can do so by changing the settings of your device.
• Access to the mobile device. We may request access or permission to certain features of your mobile device, including camera, contacts, microphone, and other features. If you wish to change the properties of access or permission to access such information, you can do so by changing the settings of your device.
• Mobile device data. We may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.
• Send push notifications. We may require push notifications to be sent to you regarding your account or the application. If you wish to unsubscribe from receiving these types of communications, you can do so by changing the settings of your device.

Use of your information

We may use the information collected about you in the following incidents:

• Law enforcement.
• Anonymous gathering of statistical data and analysis for use internally or with third parties.
• Increasing the efficiency and operation of the Website.
• Monitoring and analyzing usage and trends to improve your experience on the Website.
• Performing other business activities as needed.
• Troubleshooting technical problems.

Disclosure of your information

We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:

• According to the laws or by order of court or competent authorities. Your information is disclosed as part of a series of legal procedures, or to investigate or treat potential violations of our policies, or to protect the rights, property and safety of others, as permitted or required by any applicable law and regulations. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Security of your information

We use reasonable administrative, technical and physical security measures to help protect your personal information. In the event of a breach of such data, you agree to disclaim Website from any liability or claims for compensation for any material, immaterial, and/or in-kind losses, regardless of their value or the damages resulting therefrom.

Emails and Contacts

If you no longer wish to receive correspondence, emails, or other communications from us, you can unsubscribe by:

• Clicking the “unsubscribe” link in the email you receive from us;
• Defining your preferences at the time of registering your account on Dubai Link; &
• Logging into your account settings and updating your preferences.

Cookies Policy

We use technologies on the Website to collect information that will help us improve your online experience. In this cookie policy, we refer to these technologies, which include cookies, pixels, web beacons and gifs, collectively as cookies. This policy explains the different types of cookies used on the site and how you can control them. We may change this Cookies Policy at any time. Any changes to this Cookies Policy will become effective when we make the revised Cookies Policy available on or through the Website. Any personal information we collect through the use of cookies is obtained through transparent notice to you and with your consent. Where possible, we provide you with an opportunity to withdraw. We hope this Cookies Policy helps you understand our use of cookies and feel more confident about it. Please also review our Privacy Policy to understand other ways in which we use the information we collect about you. If you have any further inquiries, please contact us at [email protected].

What is a cookie?

Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work, or work in a better and more efficient way. Cookies can do this because websites can read and write these files, enabling them to recognize you and remember important information that makes your use of the website more appropriate (for example by remembering your user preferences).

What cookies do we use?

Below we display the different types of cookies that we may use on the Website.

Performance cookies:

Performance cookies, sometimes called analytics cookies, collect information about your use of this website and enable us to improve how it works. For example, performance cookies show us the most visited pages on the Website, allow us to see general patterns of use on the Website, help us record any difficulties you encounter with the Website, and show us whether our advertisements are effective or otherwise.

Functional cookies:

In some cases, we may use functional cookies. Functional cookies allow us to remember the choices you make on the site and provide enhanced and more personalized features, such as customizing a specific page on the site, and remembering whether we have asked you to participate in a promotion and other services that you request, such as watching a video or commenting on a product or service. All these features help us improve your Website visit.

Targeting or advertising cookies:

We and our suppliers and service providers may use targeting cookies or advertisements to serve ads that we think are more relevant to you and your interests. For example, we may use targeting cookies or advertisements to limit the number of times you see the same advertisement on the Website and to help measure the effectiveness of our advertising campaigns. These cookies remember what you looked at on the site and we may share this information with other organizations, such as advertisers.

Opting out of advertising or targeting cookies for third parties does not mean that you will not see our ads on third-party websites, it just means that this advertisement will not target you through the use of third-party cookies.

How do third parties use cookies on the site?

Sometimes, we may work with third parties to provide services on our website. Advertisers from third parties and other organizations may use their cookies to collect information about your activities on the Website and/or the ads that you have clicked on. This information may be used by them to serve ads that they think are most likely of interest to you based on the content you have viewed. Third-party advertisers may also use this information to measure the effectiveness of their ads. We do not control third-party cookies. To disable or refuse third-party cookies, please refer to the relevant third-party website. You can also learn more about controlling cookies below.

How do I control cookies?

You can refuse to accept cookies from the Website at any time by activating the setting in your browser that allows you to refuse cookies. More information about the procedure to follow to disable cookies can be found on your internet browser provider's website via your help screen.

Please be aware that if cookies are disabled, not all website features will function as intended.